SENSE is the national self-exclusion scheme for the British casino industry. It enables anyone who is experiencing gambling problems to voluntarily exclude themselves from ALL licensed, land-based casinos in Great Britain by means of one easy application.
This website provides information on how the scheme works and how to enrol, extend or remove yourself from SENSE. You can now enrol yourself directly from this website, using the button below, if you do not wish to visit a casino to do so in person.
Firstly, please ensure that you have read and understood the SENSE Terms and Conditions and Privacy Policy. These explain in detail exactly how SENSE works and how we look after your personal data. These documents can also be accessed from the links at the bottom of this page.
Enrolment onto SENSE is taken as confirmation that you accept and agree to these policies.
You can now enrol onto SENSE directly from a phone, tablet or PC by simply clicking on this button to access our secure online registration portal (“Tuki”) and / or enrolment app:
Click here to enrol onto SENSE
You can enrol in person at any participating casino where a manager will help you complete a digital application form. You do not need to enter the casino’s gaming areas in order to do this, as you may simply ask to speak to a manager at the reception / entrance when you arrive.
Complete the online application process, either using the downloadable App or web-based version, accessed by the above link.
Provide a head and shoulders photograph (either taken directly into the app or by otherwise uploading a digital ‘selfie’).
Provide a photo of a suitable government issued photo ID document, such as a Drivers Licence or a Passport. (Note - this copy will be deleted once it has been used to confirm your identify). Again, this can be taken directly into the app or otherwise uploaded as a file.
NOTE: You may also need to provide ID documents when enrolling in a casino, if you are not already known to them (e.g. via membership etc).
Once enrolled onto SENSE, your self-exclusion will remain in place for a minimum period of SIX-MONTHS (unless extended, as below). Thereafter, it will remain for a further “cooling off” period of six-months. You may only ask to be removed after the minimum selected period has elapsed by speaking to a manager, in person, at a casino. They will then ask you to sign a digital form to confirm your instruction after the discussion. However, if you do not ask to remove (or otherwise extend) your self-exclusion by the end of the six month “cooling off” period, it will expire and will then be automatically removed.
Please note that, once removed, it is entirely at the discretion of each casino operator as to whether or not they subsequently allow you to gamble at their premises.
Yes, you may extend your minimum exclusion for up to ONE YEAR, either at the time that you enrol or at any time during either your six-month minimum period or subsequent “cooling off” period. If done at these later times, you will need to complete an Extension Form and email it with ID to info@sensescheme.com following the instructions on the form.
Note that you will not be able to request removal from SENSE under any circumstances until the minimum six-month - or any requested extension period - has expired.
Whilst you may only request an extension for a maximum period of one year, you may request a subsequent extension at any time whilst your exclusion is still active (e.g. to essentially “renew” it) by using the Extension Form.
If you are experiencing gambling problems, please be aware that GAMCARE provides confidential information, advice and support. Their advisers are available either by phone or live chat at any time, 24 hours a day and 365 days a year.
You can contact them on Freephone: 0808 8020 133 or by visiting their website for live chat at: https://www.gamcare.org.uk/
If you wish to exclude yourself from other forms of gambling (online, bookmakers, bingo, or arcades) you will need to apply to each relevant multi-operator self-exclusion scheme individually. For your convenience, you can access these schemes using the links at the bottom of this page.
The following links will take you to the self-exclusion schemes for other British gambling sectors.
The multi operator self-exclusion scheme offers exclusion from betting shops
For self exclusion from gambling websites and apps run by companies licensed in Great Britain.
Call BACTA on: 020 3930 9769 OR, for some other High St Bingo/Machine Arcades, call Smart Exclusion: 01482 44 11 42 (press 1)
The bingo industry offers self exclusion from land-based licensed bingo premises across Great Britain.
Self-Enrolment National Self-Exclusion Ltd (SENSE) is an independent company that administers the national self-exclusion scheme on behalf of the licensed British casino industry.
We have no authority over any casino operator regarding operational decisions and have no access to any commercial information that they may hold about your gambling activity or records.
Please download our “Question and Answers” (Q&A) sheet for full answers to any queries you may have. If you cannot find an answer to your query here or on the Q&A sheet, or you have a specific query about your own exclusion or any other matter, you should email SENSE Admin at info@sensescheme.com
You may otherwise contact us by post using our registered address shown at the foot of this web page. However, please allow 14 days for any postal correspondence as our admin team operates remotely.
